References

«Fred» Federal Ministry of Finance

The FMF's chatbot "Fred" is an interactive helper for everything to do with FinanzOnline. Fred “speaks” to several thousand users every day and provides information on topics such as employee assessment, family bonuses or mobile phone signatures. Fred also supports User with questions about registering in the FinanzOnline portal.

Fred is available 24/7 on multiple channels. In addition to automated replies, Fred also gives his colleagues a human handover in a live chat. Service employees help personally with complex questions. At the same moment, Fred provides suggestions for answers to the service staff in order to support them in solving the problem quickly.

  • As a 100% digital helper, Fred is always at the side of FinanzOnline users with advice and action.
  • The FinanzOnline service team is constantly expanding Fred's knowledge, such as employee assessment, family bonuses and more.
  • A modern service channel that corresponds to the zeitgeist and is barrier-free and intuitively usable 24/7 by every age group. Integrated directly on FinanzOnline and usable on the move.
  • If "Fred" doesn't know what to do next, he can hand over to an employee in a live chat. This / r sees the entire conversation, takes over and answers the question.

Fred is constantly learning

In order to improve the service sustainably, Fred learns from the answers of his colleagues so that he can answer even more questions directly in the future.

Features

Interactive helper

As a 100% digital helper, Fred is always at the side of FinanzOnline users with advice and action and has answers on topics such as employee assessment, family bonuses and more.

Service of the future

A modern service channel that corresponds to the zeitgeist and is barrier-free and intuitively usable 24/7 by every age group. Integrated directly on FinanzOnline and usable on the move.

Growing content

The service team from FinanzOnline is constantly expanding Fred's knowledge space with question and answer examples on innovations and topics that users ask the bot.

Humand handover

If "Fred" doesn't know what to do next, he can hand over to an employee in a live chat. This / r sees the entire conversation, takes over and answers the question.

Professional tools. Take your chatbot to the next level.