The chatbot "Fred" of the Federal Ministry of Finance is an interactive helper for everything to do with FinanzOnline. "Fred" 'speaks' to several thousand users every day and provides information on topics such as employee assessment, family bonuses or mobile phone signatures. "Fred" also supports User with questions about registering in the FinanzOnline portal.

"Fred" is available 24/7 on multiple channels. In addition to automated replies, "Fred" also gives his colleagues a human handover in a live chat. Service employees help personally with complex questions. At the same moment, "Fred" provides suggestions for answers to the service staff in order to support them in solving the problem quickly.

• As a 100% digital helper, "Fred" is always at the side of FinanzOnline users with advice and action.
• The FinanzOnline service team is constantly expanding "Fred's" knowledge, such as employee assessment, family bonuses and more.
• A modern service channel that corresponds to the zeitgeist and is barrier-free and intuitively usable 24/7 by every age group. Integrated directly on FinanzOnline and usable on the move.
• If "Fred" doesn't know what to do next, he can hand over to an employee in a live chat. This / r sees the entire conversation, takes over and answers the question.

"Fred" is constantly learning

In order to improve the service sustainably, "Fred" learns from the answers of his colleagues so that he can answer even more questions directly in the future.